Privacy Policy

This Privacy Policy explains how Kalamalka Appliance Repair (“we,” “us,” “our”) collects, uses and protects your personal information when you contact us or use our services. We handle personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s applicable privacy laws.

Information We Collect

When you contact us or book a service, we may collect:

• Your name, phone number and email address
• The service address and details about the appliance and the fault
• Records of our communication with you, including calls and messages
• Basic technical information collected automatically when you use our website, such as IP address and pages visited

How We Use Your Information

We use your information to respond to enquiries, schedule and carry out repairs, process payments, provide warranty support, and improve our service. We may contact you about your booking or, where permitted, about your appliance repair.

Website and Analytics

Our website may use cookies and similar tools, along with services such as web analytics and call tracking, to understand how visitors use the site and to measure the effectiveness of our advertising. You can control cookies through your browser settings.

Sharing Your Information

We do not sell your personal information. We may share it with trusted service providers who help us operate our business, such as booking, payment and communication tools, and only to the extent needed to provide those services. We may also disclose information where required by law.

Data Retention

We keep personal information only for as long as needed to provide our services, meet warranty obligations, and comply with legal and accounting requirements, after which it is securely deleted or anonymised.

Your Rights

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to applicable law. To make a request, contact us using the details below.

Security

We take reasonable steps to protect your personal information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, but we work to safeguard your data.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page.