Cancellation Policy

This Cancellation Policy explains how to change or cancel a booking with Kalamalka Appliance Repair, and any charges that may apply. We aim to keep this simple and fair for both you and our technicians.

Cancelling or Rescheduling

You can cancel or reschedule your appointment by calling us at [give as much notice as possible]. We ask for at least [X hours] notice so we can offer the slot to another customer.

Cancellation Charges

There is no charge to cancel or reschedule when you give us reasonable notice before a technician is dispatched. Where a technician has already travelled to your address, a call-out or diagnostic fee of [amount] may apply.

Missed Appointments

If our technician arrives within the agreed time window and is unable to access the property or the appliance, a missed-appointment fee of [amount] may apply to cover the visit.

Parts Already Ordered

Where we have ordered a special-order part on your behalf and you cancel the repair, any non-refundable cost of that part may be charged. We will always tell you before ordering any such part.

Our Cancellations

Occasionally we may need to reschedule due to circumstances beyond our control, such as weather or an earlier job running long. If this happens, we will contact you as soon as possible and offer the next available slot at no additional cost.